Edith @eroig13, YES bills Medicare directly for all my Dexcom and I never get in the way of the professionals. The only maximum is one sensor for every 10 days - so no more than 9 sensors for every 90 days. If a sensor does not last 10 days, or a transmitter does not last at least 90 days, your father should be contacting Dexcom for replacements, free of cost - I reported a faulty sensor last week and received the replacement today.
Another example of Byram efficiency, is that on Friday 12 January at about noontime, I received a call from Tandem telling me my pump warranty had expired; I asked Tandem to replace my pump, Tandem sent the request to Bryam for processing. Om Wednesday 17 January I received a call from Byram telling me that my request was processed AND FULLY APPROVED and that my pump was being shipped. That evening FedEx alerted me that a Byram package, requiring my signature would arrive at my home Friday 19 January - total time from order to delivery was exactly 1 week.
Thank you Edith for mentioning Medcare. I hadn’t come across them before and have added them to my list of Dexcom suppliers. Have you called them with your dad to ask them for a 90 day supply and to bill Medicare and medigap plans directly? While they always could provide a 90 day supply similar to Dennis’s experience per that article Carol linked to some companies may have not figured out how and Medicare removed that barrier this year. Since Medcare looks like a small business if the customer service person can’t figure out how to do it I expect you can actually talk to someone who can.
Dennis’s story of getting a pump from Byram sounds like a cautionary tale to me. Byram never confirmed that he wanted a new pump. Their actions could have cost the 20% copay and the full price of a new pump if he did need a different model in the next 5 years. I’ve had nothing but bad experiences with Byram and encourage you to consider almost any other company for critical medical supplies like CGMs and infusion sets.
Chris @spdif that is highly incorrect. The purchase order was issued to Byram to deliver the pump by MY Medicare Advantage Choice provider through me. Byram was was allotted a four month window in which to perform. There was absolutely no risk.
Dorie @wadawabbit, the contact from Tandem Cares was not out-of-the-dark and a surprise to me. I had been well aware of the exact warranty expiration date, had done extensive research on about a half dozen “potential” pump replacements and made a knowledgable decision to continue with t-Slim and placed a call to Tandem last year and, this month’s call was scheduled for the first day that Medicare could accept my request.
I have an update to my sensor issues with CVS, Since I cannot change the course of how CVS bills and receives payment for the sensors other than on a one month basis, I decided to look else
I came across a new company here in New England called Reliable Diabetes Care. I called and a real person answered!!!
They took my info, contacted my doctor, called and texted me that they had all the info and next week I start receiving my 3 month supplies for sensors along with a transmitter.
They were very nice, polite, understanding and knowledgeable.
I found out about them thru Risely Health (which by the way is a great web site for people with diabetes)
Anne
Hi @987jaj Byram offers both mail order and retail services so they have lots of locations. I listed their corporate office. Both the SLC location and headquarters zips work for my insurance company when I search for in-network DME providers.
Searching an in network provider directory for a mail order services by zip code is yet another way healthcare in America is broken. I’m in California, Google found me an early guidance letter sent to insurance companies after the state law requiring searchable online directories was passed. The author of the letter tried to do right by the citizens of California and said the directory had to be searchable by ANY of the criteria that was in the law. Since then all the public notices have quoted the law directly which allows the companies to require a zip code.
That address may be trye for some recipients, but your statement is inaccurate.
I just took delivery of my diabetes pump supplies from Byram, as yet unpacked, and the shipping address is Midland, Texas; and the Carrier which made delivery indicates in tracking that is where it was picked up. The pump I received as diabetes supply two months ago was shipped from California. The G7 supplies shipped by Byram were shipped from someplace in Texas by a different Currier than the pump supplies.
The prominent point of this is to demonstrate that Byram has multiple shipping points at assure that efficient delivery ti us, their bread & butter; a highly efficient supply company.
Of note, the cartridges and infusion sets I just received were ordered on-line Sunday evening; now 2:46 PM Thursday. Can’t beat that service!
The operational unit for Byram’s Diabetes group is in Utah. Byram has shipping centers around the country. When you place diabetes supply orders, the staff are paid from zipcode 84115.
