# Emergency help ！MINIMED 630G critical error on my pump **URL:** \ **Category:** T1D Tech & Daily Management Support\ **Created:** [July 28, 2023, 3:49am UTC](https://forum.breakthrought1d.org/t/emergency-help-minimed-630g-critical-error-on-my-pump/73211 "2023-07-28T03:49:15Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![zyzmic](https://avatars.discourse-cdn.com/v4/letter/z/54ee81/32.png) [@zyzmic](https://forum.breakthrought1d.org/u/zyzmic)\ **Post date:** [July 28, 2023, 3:49am UTC](https://forum.breakthrought1d.org/t/emergency-help-minimed-630g-critical-error-on-my-pump/73211/1 "2023-07-28T03:49:15Z")
![224](https://us1.discourse-cdn.com/flex025/uploads/jdrf/original/2X/a/a65245bd5c95630290ac0609a9f365776239ad83.jpeg) my pump suddenly lock！just alert and screenplay like this》》》 i have already check the userbook。anyone friend who have encountered similar situations？ how to fix？ thanks a lot ---
**Author:** ![spdif](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.breakthrought1d.org/spdif/32/5548_2.png) [@spdif](https://forum.breakthrought1d.org/u/spdif)\ **Post date:** [July 28, 2023, 5:59am UTC](https://forum.breakthrought1d.org/t/emergency-help-minimed-630g-critical-error-on-my-pump/73211/2 "2023-07-28T05:59:32Z")
I don’t use this pump but google found a post on another forum that said the solution was to call Medtronic’s 24 hour support line 1-800-646-4633. Hope this helps. ---
**Author:** ![wadawabbit](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.breakthrought1d.org/wadawabbit/32/3890_2.png) [@wadawabbit](https://forum.breakthrought1d.org/u/wadawabbit)\ **Post date:** [July 28, 2023, 6:32am UTC](https://forum.breakthrought1d.org/t/emergency-help-minimed-630g-critical-error-on-my-pump/73211/3 "2023-07-28T06:32:42Z")
First step should be to call tech support. They should be open 24/7. ---
**Author:** ![zyzmic](https://avatars.discourse-cdn.com/v4/letter/z/54ee81/32.png) [@zyzmic](https://forum.breakthrought1d.org/u/zyzmic)\ **Post date:** [July 28, 2023, 8:26am UTC](https://forum.breakthrought1d.org/t/emergency-help-minimed-630g-critical-error-on-my-pump/73211/4 "2023-07-28T08:26:24Z")
thanks， i have called the service line. need replace a new one ---
**Author:** ![zyzmic](https://avatars.discourse-cdn.com/v4/letter/z/54ee81/32.png) [@zyzmic](https://forum.breakthrought1d.org/u/zyzmic)\ **Post date:** [July 28, 2023, 8:27am UTC](https://forum.breakthrought1d.org/t/emergency-help-minimed-630g-critical-error-on-my-pump/73211/5 "2023-07-28T08:27:16Z")
thanks a lot. need replace a new one. ---
**Author:** ![wadawabbit](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.breakthrought1d.org/wadawabbit/32/3890_2.png) [@wadawabbit](https://forum.breakthrought1d.org/u/wadawabbit)\ **Post date:** [July 28, 2023, 9:22am UTC](https://forum.breakthrought1d.org/t/emergency-help-minimed-630g-critical-error-on-my-pump/73211/6 "2023-07-28T09:22:39Z")
Wow, sorry to hear that! Hopefully you are still under warranty. I’ve heard Medtronic is very good about getting replacements to people quickly. In the meantime is back to shots. ---
**Author:** ![joe](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.breakthrought1d.org/joe/32/2937_2.png) [@joe](https://forum.breakthrought1d.org/u/joe)\ **Post date:** [July 28, 2023, 12:35pm UTC](https://forum.breakthrought1d.org/t/emergency-help-minimed-630g-critical-error-on-my-pump/73211/7 "2023-07-28T12:35:09Z")
Hello @zyzmic Diabetes 24-hour emergency assistance helpline (Hong Kong): [+852 2919-6441](tel:+852 2919-6441) Diabetes product ordering hotline (Hong Kong): [+852 2919-1322](tel:+852 2919-1322) ---
**Author:** ![zyzmic](https://avatars.discourse-cdn.com/v4/letter/z/54ee81/32.png) [@zyzmic](https://forum.breakthrought1d.org/u/zyzmic)\ **Post date:** [August 3, 2023, 6:19am UTC](https://forum.breakthrought1d.org/t/emergency-help-minimed-630g-critical-error-on-my-pump/73211/8 "2023-08-03T06:19:28Z")
THX，replaced new one. ---
**Author:** ![zyzmic](https://avatars.discourse-cdn.com/v4/letter/z/54ee81/32.png) [@zyzmic](https://forum.breakthrought1d.org/u/zyzmic)\ **Post date:** [August 3, 2023, 6:25am UTC](https://forum.breakthrought1d.org/t/emergency-help-minimed-630g-critical-error-on-my-pump/73211/9 "2023-08-03T06:25:21Z")
thx last week,HONGKONG hotline nobody answer… I send email to service centre，already reply mail——no way to fix，just replacement. ---
**Author:** ![wadawabbit](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.breakthrought1d.org/wadawabbit/32/3890_2.png) [@wadawabbit](https://forum.breakthrought1d.org/u/wadawabbit)\ **Post date:** [August 4, 2023, 6:36pm UTC](https://forum.breakthrought1d.org/t/emergency-help-minimed-630g-critical-error-on-my-pump/73211/10 "2023-08-04T18:36:46Z")
I’m sorry to hear that - hopefully you got your replacement quickly. A suggestion: when the warranty runs out on your first pump and you get your new one, keep the first one as a backup just in case. If you have issues with your new pump you can and use the old one until a replacement arrives.