Hi Sharon. Welcome and thanks for joining the forum I hope we can help each other and work together to help others.
A couple of years ago US Med was sold to a holding company that also owns Advanced Diabetes Supply. In December 2024 Cardinal Health acquired both companies. Cardinal Health is the parent company of Edgepark. Sometimes mergers and acquisitions affect the patient experience.
Were you contacted by the US Med collections department or a third party collections company? If it was a third party company here’s a collection of tips on how to handle it with links to more: First Aid Kit on Substack: Yes, you can negotiate with bill collectors If you want more help with collections lets start a new topic for it.
You mentioned using US Med instead of a pharmacy but not because of DME benefits vs. pharmacy benefits of your commercial plan. If you want to dive into insurance and making sure you are paying as little as possible for your supplies make a new topic and I’m willing to dive into that with you. A mist read topic on diabetes supplies and planning for medicare is
About halfway down @HighHopes asks all the important questions and shares how she navigated the decisions.