Emergency help ！MINIMED 630G critical error on my pump

T1D Tech & Daily Management Support
1

224
224984×1566 103 KB

my pump suddenly lock！just alert and screenplay like this》》》

i have already check the userbook。anyone friend who have encountered similar situations？ how to fix？
thanks a lot

2

I don’t use this pump but google found a post on another forum that said the solution was to call Medtronic’s 24 hour support line 1-800-646-4633. Hope this helps.

3

First step should be to call tech support. They should be open 24/7.

4

thanks， i have called the service line. need replace a new one

5

thanks a lot. need replace a new one.

6

Wow, sorry to hear that! Hopefully you are still under warranty. I’ve heard Medtronic is very good about getting replacements to people quickly. In the meantime is back to shots.

7

Hello @zyzmic

Diabetes 24-hour emergency assistance helpline (Hong Kong): [+852 2919-6441](tel:+852 2919-6441)
Diabetes product ordering hotline (Hong Kong): [+852 2919-1322](tel:+852 2919-1322)

1 Like
8

THX，replaced new one.

9

thx
last week,HONGKONG hotline nobody answer…
I send email to service centre，already reply mail——no way to fix，just replacement.

10

I’m sorry to hear that - hopefully you got your replacement quickly.
A suggestion: when the warranty runs out on your first pump and you get your new one, keep the first one as a backup just in case. If you have issues with your new pump you can and use the old one until a replacement arrives.